Illinois Attorney General
Quick Contact
Consumer Fraud Hotline (Chicago): 1-800-386-5438
Consumer Fraud Hotline (Springfield): 1-800-243-0618
Consumer Fraud Hotline (Carbondale): 1-800-243-0607
Website: illinoisattorneygeneral.gov
File Complaint Online: Consumer Complaint Form
Office Locations
Chicago Office
Address:
Office of the Illinois Attorney General
100 W. Randolph Street, 12th Floor
Chicago, IL 60601
Phone: (312) 814-3000
Consumer Fraud Hotline:
1-800-386-5438 (toll-free)
TTY (Hearing Impaired):
Use 7-1-1 relay service
Springfield Office
Address:
Office of the Illinois Attorney General
500 S. 2nd Street
Springfield, IL 62701
Phone: (217) 782-1090
Consumer Fraud Hotline:
1-800-243-0618 (toll-free)
Carbondale Office
Address:
Office of the Illinois Attorney General
1745 Innovation Drive, Suites C & D
Carbondale, IL 62903
Phone: (618) 529-6400
Consumer Fraud Hotline:
1-800-243-0607 (toll-free)
Online Contact
Website:
illinoisattorneygeneral.gov
Online Complaint Form:
File a Consumer Complaint
General Contact Form:
Contact the AG's Office
How to File a Consumer Complaint in Illinois
Online Filing (Recommended)
- Visit Illinois AG Consumer Complaint Portal
- Select the category that best describes your complaint
- Provide detailed information about your complaint, including dates, amounts, and all parties involved
- Upload supporting documents (receipts, contracts, emails, advertisements)
- Submit and save your confirmation number for future reference
Response time: The Consumer Fraud Bureau typically reviews complaints within 30-60 days. Complex cases requiring investigation may take longer.
By Phone
Call the Consumer Fraud Hotline for your region:
- Chicago/Northern Illinois: 1-800-386-5438
- Springfield/Central Illinois: 1-800-243-0618
- Carbondale/Southern Illinois: 1-800-243-0607
For Hearing or Speech Impaired: Use the 7-1-1 relay service
Hours: Monday-Friday, 8:30 AM - 5:00 PM Central Time
Staff can assist with:
- Filing consumer complaints
- Consumer fraud questions
- Information about consumer rights
- Complaint status inquiries
By Mail
Download and complete the Consumer Complaint Form (PDF)
Mail to your nearest office:
Chicago:
Office of the Illinois Attorney General
Consumer Fraud Bureau
100 W. Randolph Street, 12th Floor
Chicago, IL 60601
Springfield:
Office of the Illinois Attorney General
Consumer Fraud Bureau
500 S. 2nd Street
Springfield, IL 62701
Include: Copies of all supporting documents.
Illinois Consumer Protection Priorities
Alternative Energy Suppliers
Illinois AG has been highly active in pursuing deceptive practices by alternative retail electric suppliers (ARES), securing tens of millions in settlements for misleading marketing and billing practices.
Food Delivery Platforms
AG Raoul has taken action against major food delivery services for deceptive business practices, securing millions in consumer refunds and penalties.
Auto Dealer Fraud
Active enforcement against auto dealers engaged in deceptive advertising, financing fraud, and misleading consumers about vehicle prices and terms.
Home Repair & Remodeling
For the fourth consecutive year, home repairs and remodeling tops the complaint list, with the AG pursuing contractors engaged in fraud and deceptive practices.
Recent Illinois AG Consumer Actions
2024-2025 Enforcement Highlights
- 2024 Performance: Consumer Fraud Bureau saved consumers more than $12 million through mediation and secured more than $48 million through enforcement actions
- Direct Energy Settlement ($12 million - April 2025): Settlement with Direct Energy Services LLC for deceptive alternative energy practices
- Clearview Energy ($8.4 million - Sept 2024): Settlement for misleading alternative energy marketing and billing
- Teleperformance Settlement ($10 million - Sept 2024): Action against telemarketing company for deceptive practices
- Indra Energy ($3.5 million - Dec 2024): Settlement with alternative energy supplier for consumer deception
- Grubhub Settlement ($25 million - 2024): Joint action with FTC over deceptive business practices by food delivery platform
- DoorDash Settlement ($11.25 million - Late 2024): Joint FTC action for unfair and deceptive acts and practices
- Leader Automotive Group ($20 million - 2024): Proposed settlement with FTC for defrauding consumers into buying vehicles
- 18,901 Written Complaints in 2024: Plus tens of thousands of phone calls handled by Consumer Fraud Bureau
Illinois-Specific Consumer Laws
- Illinois Consumer Fraud and Deceptive Business Practices Act: Broad consumer protection law prohibiting unfair and deceptive acts
- Illinois New Vehicle Buyer Protection Act (Lemon Law): Protection for buyers of defective new vehicles
- Illinois Collection Agency Act: Regulates debt collection practices
- Home Repair and Remodeling Act: Protections for consumers hiring contractors
- Telephone Solicitations Act: Restrictions on telemarketing and robocalls
- Personal Information Protection Act: Data breach notification requirements
- Alternative Retail Electric Supplier Regulations: Rules governing energy suppliers
- Motor Vehicle Retail Installment Sales Act: Protections for auto financing consumers
What Illinois AG Can Help With
Consumer Fraud & Scams
- Deceptive advertising
- Internet and phone scams
- Identity theft (2nd most common)
- Investment fraud
- Charity scams
Business Practices
- Unfair business practices
- False advertising
- Contract violations
- Warranty issues
- Refund problems
Specific Industries
- Home repair/remodeling (#1 complaint)
- Auto dealers and repair
- Energy suppliers (ARES)
- Food delivery services
- Telemarketing violations
Financial Services
- Consumer debt (3rd most common)
- Debt collection abuse
- Credit services fraud
- Auto financing issues
- Student loan problems
What Illinois AG Does NOT Handle
The Illinois Attorney General's Office cannot help with:
- Private disputes between individuals
- Cases pending in court or ongoing litigation
- Employment or labor disputes
- Federal agency complaints (Social Security, IRS, Medicare, etc.)
- Banking or credit union issues (contact Illinois Department of Financial and Professional Regulation)
- Insurance complaints (contact Illinois Department of Insurance)
- Utility complaints (contact Illinois Commerce Commission)
- Professional malpractice
- Landlord-tenant disputes (contact local housing authority)
Note: For issues outside the AG's jurisdiction, consult a private attorney or contact the appropriate regulatory agency.
Common Complaint Types in Illinois
Top 10 Consumer Complaints (2024)
- Home repairs and remodeling (4th consecutive year at #1)
- Identity theft
- Consumer debt
- Auto sales and repair
- Internet purchases and delivery
- Telemarketing and robocalls
- Credit and lending
- Utilities and energy suppliers
- Health and fitness services
- Home improvement contracts
Total in 2024: 18,901 written complaints plus tens of thousands of phone calls.
Additional Illinois AG Resources
Frequently Asked Questions
How long does it take to process a complaint?
The Consumer Fraud Bureau typically reviews complaints within 30-60 days. Complex investigations may take longer. You can check your complaint status by calling the appropriate consumer fraud hotline for your region.
Can the Attorney General represent me in court?
No. The Attorney General's Office cannot provide individual legal representation or act as your personal attorney. The office investigates patterns of unlawful conduct affecting multiple consumers and takes enforcement action against businesses violating Illinois law.
What happens after I file a complaint?
Your complaint is reviewed by the Consumer Fraud Bureau. It may be forwarded to the business for response and potential mediation (saving consumers $12+ million in 2024), added to a database to identify violation patterns, or used as part of a larger investigation.
Which consumer fraud hotline should I call?
Call the hotline for your region: Chicago/Northern Illinois (1-800-386-5438), Springfield/Central Illinois (1-800-243-0618), or Carbondale/Southern Illinois (1-800-243-0607). All hotlines can help with statewide consumer issues.